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Frequently Asked Question

General

What is IMonsterLance.com?

How do alerts work?

What is the policy on public project discussions?

How do watches work?

How do I modify my login name or password?

How do I modify my email settings?

How is IMonsterLance.com different from other freelance websites?

How do discussions work?

What is a Featured Project?

What is a Featured Service Provider?

How do I contact an IMonsterLance.com representative?

Buyer

How does IMonsterLance.com help me find service providers for my project?

How do I contact a service provider I am interested in hiring?

How much will it cost me to use IMonsterLance.com?

How do I modify my buyer profile?

Buyer Project Related

How do I modify my user information?

How do I post a project?

How do I issue an award for my project?

How do I modify my project?

How do I upgrade my project to a Featured Listing?

How do I invite a provider to bid on my project?

How do I add an attachment to my project?

How do I extend my project's bidding phase?

How do I make an announcement to my project's bidders?

How do I discuss the details of a bid with its provider?

How do I retract an award I have already issued?

How do I pay the service provider that has accepted my project award?

How do I use the project workspace?

How do I review a service provider?

How do I cancel my project?

How do I keep track of the projects I have posted?

How do I modify my project's listing category?

How do I modify my project's listing subcategory?

Provider

How does IMonsterLance.com help me find work and earn money?

How do buyers contact me?

How do I cancel my account?

Provider Profile Related

How do I post my provider profile?

How do I modify my provider profile?

How do I create a portfolio?

How do I upgrade my provider profile to a Featured Listing?

How do I access my Marketing Tools?

How do I access my Performance Tools?

How many provider profiles may I have?

How much will it cost for me use IMonsterLance.com?

How do I modify my profile's logo?

How do I modify my profile's photo?

How do I modify which contact fields are displayed on my profile?

How do I modify my profile's alert settings?

How do I modify my profile's membership level?

How do I modify my profile's listing category?

How do I modify my membership payment method?

How do I modify my profile's listing subcategories?

Why can't my provider profile be listed in multiple primary categories?

How do I deactivate my profile?

How do I activate or reactivate my profile?

Provider Project Related

How do I ask the buyer a question before submitting my bid?

How do I submit my bid for a project?

How do I modify my bid?

How do I discuss the details of my bid with the project's buyer?

How do I add an attachment to my bid?

How do I seal my bid?

How do I retract my bid?

How do I receive payments from buyers?

How do I use the project workspace?

How do I review a buyer?

How do I submit a winning bid?

How do I keep track of projects that I have bid on?

How will I be notified when new projects come online?

How will I know when a project has been awarded to me?

Troubleshoot

How do I recover a lost password or login name?

After I register, I am taken back to the login page. What should I do?

I am not receiving any email from IMonsterLance.com. What should I do?